Senior Customer Service Officer – Microfinance
NGO Jobs - In Ethiopia · Addis-Abeba
Job description
About the role
The Senior Customer Service Officer will support the interest‑free micro‑finance business by delivering high‑quality service to clients.
Key responsibilities
- Respond to client inquiries and provide information on micro‑finance products.
- Assist clients throughout the loan application and repayment process.
- Maintain accurate client records and ensure compliance with internal policies.
Required profile
- Minimum 3 years of overall work experience, with at least 1 year in banking or micro‑finance.
- Bachelor’s degree in Marketing, Accounting & Finance, Economics or a related field.
- Strong communication and interpersonal abilities.
Required skills
- Knowledge of banking or micro‑finance operations.
- Customer service experience.
- Proficiency in standard office software (e.g., Microsoft Office).
What we offer
- Competitive attractive salary scale.
- Conducive working environment.
- Permanent contract.
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Published 1 month ago
Expires 6 days from now
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NGO Jobs - In Ethiopia
Addis-Abeba
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