Administrative & General Services Officer

About the role

This role provides efficient, compliant and customer-centred administrative and general services support to the Ethiopia Senior Management Team, ensuring smooth office operations, operational excellence and adherence to company policies and regulatory requirements. It covers coordination of administration, travel, procurement, facilities, vendor management, compliance and fleet administration.

Key responsibilities

• Maintain accurate, audit-ready physical and electronic filing systems and document control (scanning, archiving, distribution)
• Prepare reports, presentations, forms and correspondence on time; drive continuous improvement and cost optimisation
• Coordinate travel (flights, accommodation, transport) and manage purchase orders and supplier invoices
• Manage vendors and contractors, monitor SLAs and resolve service issues
• Organise meetings, workshops, training and internal events
• Oversee office facilities, utilities, subscriptions, leases and workplace health and safety
• Ensure compliance with local laws and regulations, coordinate immigration, work permits and residence permits, and keep audit-ready compliance records
• Handle fleet administration: insurance, claims, maintenance schedules, inspections and fleet records
• Keep asset and resource inventory, track allocations and coordinate acquisitions, repairs and disposals

Required profile

• Diploma or degree in Business Administration, Office Management or a related field
• 3-5 years' experience in administration, office management or general services
• Experience in a structured multinational environment is advantageous
• Fluent in English and Amharic

Required skills

• Strong proficiency in Microsoft Office and administrative systems