Customer Service Officer
NGO Jobs - In Ethiopia · Addis-Abeba
Job description
About the role
The Customer Service Officer will act as a primary point of contact for bank clients, delivering courteous and efficient service. This position supports the bank’s commitment to high‑quality customer interactions across several locations.
Key responsibilities
- Provide front‑line assistance to customers, addressing inquiries and requests in line with bank policies.
- Process routine transactions and documentation while ensuring accuracy and compliance.
- Maintain up‑to‑date knowledge of bank products and services to guide customers effectively.
Required profile
- BA degree from a recognized institution in Accounting & Finance, Banking & Finance, Management, Marketing Management or a related discipline.
- Minimum of 2 years experience as a Junior Customer Service Officer.
Required skills
- No specific technical skills were listed in the posting.
What we offer
- Salary aligned with the bank’s scale.
- Opportunities to work in Addis Ababa, Dire Dawa, Harar or Jigjiga.
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Published 1 month ago
Expires 1 week from now
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NGO Jobs - In Ethiopia
Addis-Abeba
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