GBV Case Management Officer

About the role

MSD is recruiting a GBV Case Management Officer for its Border Security Programme in Metema and surrounding border communities. The officer provides survivor-centred, confidential case management to survivors of gender-based violence, especially vulnerable women, girls and migrants, and reports to the Migration/Protection Coordinator. The term is a contract, and both men and women are invited to apply.

Key responsibilities

• Identify and assess GBV survivors safely and confidentially, and maintain accurate, secure case records.
• Develop individual case action plans and provide regular follow-up until case closure.
• Provide psychological first aid, emotional support and psychosocial interventions.
• Conduct safety and risk assessments and develop safety plans.
• Facilitate referrals to medical, legal, psychosocial, shelter and other services, with follow-up.
• Support community awareness on GBV prevention, rights and reporting mechanisms.
• Coordinate with health facilities, social affairs offices, police, justice institutions and shelters.
• Prepare activity and service delivery reports while protecting survivors' identities.
• Ensure compliance with safeguarding, PSEAH and data protection principles, and advise frontline workers.

Required profile

• Bachelor's degree in Social Work, Sociology, Psychology, Gender Studies, Public Health or a related field; additional GBV case management training is highly desirable.
• At least 3-5 years of experience in GBV prevention and response, protection or humanitarian programmes, including case management and referrals.
• Experience with vulnerable migrants, returnees and trafficking survivors is an advantage.
• Excellent written and spoken Amharic is mandatory; good spoken and written English.

Required skills

• Knowledge of GBV case management standards, the LIVES approach and referral pathways.
• Psychological first aid and trauma-informed, survivor-centred approaches.
• Child protection and PSEAH knowledge; GBVIMS or similar case management systems are an advantage.
• Good computer skills, including MS Word and Excel.

Applications are submitted online via the MSD careers page; only shortlisted candidates will be contacted, and the deadline is 7 working days after the announcement.