Sales & Support Virtual Assistant (Remote, Full-Time)

About the role

TalentPop App is seeking a motivated Sales & Support Virtual Assistant to join its remote team. You will help e‑commerce brands deliver exceptional customer experiences while driving sales and upsell opportunities.

Key responsibilities

• Provide real‑time assistance via live chat, email, SMS, and phone.
• Recommend products, guide purchase decisions, and identify upsell/cross‑sell chances.
• Handle order inquiries, including shipping, tracking, returns, and refunds.
• Update CRM tools and accurately log customer interactions.
• Represent each brand’s tone and values in all communications.
• Share customer feedback to improve sales processes.
• Collaborate with internal teams to meet performance and service goals.

Required profile

• At least 1 year of remote experience in sales, customer support, or virtual assistance.
• Excellent written and verbal English communication skills.
• Highly organized, detail‑oriented, and able to work independently.
• Reliable high‑speed internet and a quiet workspace for calls.

Required skills

• Experience with Shopify.
• Familiarity with Gorgias.
• Proficiency in Zendesk or similar help‑desk platforms.
• Comfort using CRM tools.

What we offer

• Performance‑based raises and commission opportunities.
• Paid time off and monthly health stipend or HMO coverage (location‑dependent).
• Recognition bonuses for outstanding performance.
• 100 % remote work with a supportive, collaborative team.
• Career development and growth opportunities.