Social Media Manager & Customer Support

skills.et · Addis-Abeba

🇬🇧 English

Instagram TikTok WhatsApp

Job description

About the role

We are expanding our e‑commerce team and need a proactive, communicative professional to manage our social media presence and provide top‑notch customer support. You will work directly with sellers and shoppers, turning conversations into sales and lasting partnerships.

Key responsibilities

Manage and grow our Instagram, TikTok and other social media pages.
Identify and onboard businesses (clothing, food, spices, coffee, etc.) to our platform.
Respond to customer inquiries via DMs, WhatsApp and comments in a professional manner.
Convert conversations into sales and partnership opportunities.
Build and maintain strong relationships with both customers and sellers.

Required profile

Excellent English communication skills.
Confident in sales outreach and customer interaction.
Fast responder, organized and self‑driven.
Strong understanding of Ethiopian and Eritrean products and culture.

Required skills

Experience with Instagram.
Experience with TikTok.
Proficiency using WhatsApp for business communication.

Questions fréquentes

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Published 2 months ago

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Addis-Abeba

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