TikTok Shop Support Representative (Remote)

About the role

We are seeking detail‑oriented, proactive individuals to manage TikTok Shop operations and provide exceptional customer support remotely. You will handle inquiries, orders, and product listings to ensure a smooth shopping experience.

Key responsibilities

• Respond to customer interactions via TikTok Shop, chat, email, or phone promptly and accurately.
• Assist with product inquiries, order processing, tracking, returns, and issue resolution.
• Monitor and update product listings, inventory, and order status within the TikTok Shop system.
• Collaborate with internal teams to maintain smooth operations and positive customer experiences.
• Stay informed on TikTok Shop policies, trends, and tools to optimize store performance.

Required profile

• Excellent English communication skills, both written and spoken.
• At least 1 year of e‑commerce or customer service experience (TikTok Shop experience preferred).
• Strong attention to detail, organizational abilities, and a proactive problem‑solving mindset.
• Comfortable working in a fast‑paced, collaborative remote environment.

Required skills

• Familiarity with order management systems (IMS) and online store platforms.

What we offer

• Competitive pay with annual performance‑based increases.
• Paid time off and comprehensive health and dental coverage or a monthly health stipend.
• Holiday bonuses.
• Fully remote work setup with no commuting.
• Opportunities for growth and advancement as the company expands.