WN and NID Operation Support Specialist

About the role

The WN and NID Operation Support Specialist is a full‑time, hybrid position based in Naqamte. The role provides operational support to ensure smooth functioning of network systems and delivers excellent customer service.

Key responsibilities

• Analyze operational data to identify trends, performance gaps, and potential issues affecting network reliability.
• Address network or system problems promptly, coordinating troubleshooting and resolution activities.
• Liaise with cross‑functional teams to ensure effective operations management and alignment with service standards.
• Develop and deliver regular operational reports that track key performance indicators.
• Suggest and implement process improvements to enhance efficiency and service quality.
• Maintain high standards of customer service by responding to inquiries and resolving concerns.

Required profile

• Strong expertise in operational support and operations management within a telecom environment.
• Well‑developed analytical skills with the ability to solve complex problems effectively.
• Excellent communication and customer‑service abilities, ensuring clear interaction with internal and external stakeholders.
• Bachelor’s degree in telecommunications, IT, business administration or a related field (preferred).
• Proficiency in hybrid work environments, balancing on‑site responsibilities with remote tasks.
• Ability to collaborate with cross‑functional teams and adapt quickly to changing operational needs.
• Knowledge of telecommunications or network infrastructure is considered a plus.