Customer Service Officer (Maker) – Front Office Support

About the role

The Customer Service Officer (Maker) provides front‑office support at a bank branch, handling account maintenance, payments, collections and responding to client enquiries. The role involves processing cash and non‑cash transactions and ensuring a high level of service for all branch customers.

Key responsibilities

• Deliver front‑office customer service support at the branch.
• Handle account maintenance, payment and collection transactions.
• Respond to customer enquiries and process cash and non‑cash transactions.
• Manage all customer requests and ensure accurate record‑keeping.
• Assist customers with basic banking product information and troubleshooting.

Required profile

• Bachelor’s degree in a business‑related field (e.g., Marketing, Accounting, Management, Economics, IT).
• Fresh graduate of 2025 or 2026 with a CGPA of 2.5 or higher.
• Age not exceeding 25 years; documentation required for age verification.
• No prior work experience required; candidates will undergo six months of intensive training.
• Strong interpersonal, communication and analytical skills, with a focus on quality and risk awareness.

Required skills

• Proficient use of Microsoft Office applications.
• Good command of the bank’s core banking system.