E-Commerce Sales Support Specialist

About the role

TalentPop App is seeking a remote E‑Commerce Sales Support Specialist to help customers complete purchases, recover abandoned carts, and deliver personalized assistance that drives loyalty. You will work across chat, email, phone, and SMS to ensure a smooth buying experience.

Key responsibilities

• Engage customers through multiple channels, answering product questions and handling post‑purchase issues.
• Identify upsell, cross‑sell, and subscription recovery opportunities to increase order value.
• Follow up on abandoned carts, conduct win‑back campaigns, and support post‑purchase engagement.
• Resolve order concerns quickly while maintaining a customer‑first mindset.
• Maintain accurate records and share feedback to improve processes.

Required profile

• Minimum 1 year of remote or online sales and customer support experience.
• Prior e‑commerce experience with upselling, cross‑selling, or cart recovery.
• Strong written and verbal communication skills.
• Experience with phone, email, or chat support.
• Self‑motivated, organized, and comfortable in a fast‑paced remote environment.

Required skills

• Shopify
• Gorgias
• Zendesk
• CRM systems

What we offer

• Performance‑based commissions and annual salary increases.
• Paid time off to support work‑life balance.
• Health coverage or monthly health stipend.