E-commerce Support Associate – Remote

About the role

TalentPop is looking for a proactive E‑commerce Support Associate to join its fully remote team. You will be the primary point of contact for customers, delivering friendly and professional assistance across multiple channels.

Key responsibilities

• Respond to customer inquiries via email, chat and phone, handling order tracking, returns and product questions.
• Resolve issues efficiently while maintaining clear and accurate ticket records.
• Stay informed about new products, policies and platform updates to ensure consistent service.
• Collaborate with internal teams to improve support processes and customer experience.

Required profile

• At least 1 year of remote customer support experience, preferably in e‑commerce.
• Excellent written and verbal communication skills.
• Strong empathy, patience and attention to detail.

Required skills

• Experience with Shopify, Gorgias or similar ticketing systems.

What we offer

• Competitive salary with performance‑based annual raises.
• Paid time off, bonuses and comprehensive health/dental coverage or a monthly stipend.
• Fully remote work with flexible hours.
• Supportive culture and opportunities for professional growth.