Healthcare Operations Services Manager

About the role

Saria Consultancy PLC is looking for an experienced Healthcare Operations Services Manager in Addis Ababa to coordinate and oversee daily hospital activities. The manager ensures efficient workflows, high-quality service delivery, good departmental collaboration and an excellent patient experience, acting as a key link between clinical, diagnostic, administrative, financial and support departments.

Key responsibilities

• Plan, coordinate and monitor daily hospital activities across clinical, diagnostic, administrative and support departments.
• Monitor patient flow from registration and payment through consultation, diagnostics, treatment and discharge, and fix bottlenecks.
• Work with doctors, nurses, laboratory, radiology, pharmacy, reception, cashier, finance and procurement to deliver services on time.
• Monitor staff attendance, punctuality, performance and deployment, and identify training and staffing needs.
• Coordinate medical supplies, medications and equipment, and watch for shortages, wastage and expired items.
• Follow up on patient complaints and feedback, and recommend improvements to service quality.
• Support accurate billing, revenue collection, cost control and budget alignment with finance.
• Ensure compliance with policies, SOPs, healthcare regulations, safety requirements and quality standards.
• Track operational KPIs, prepare regular performance reports and propose improvements and new services.

Required profile

• Bachelor's degree in Healthcare Management, Hospital Administration, Business Administration, Management, Operations Management or a related field; a master's degree is an advantage.
• At least 8 years of relevant professional experience, preferably in a hospital, diagnostic center, medical facility or healthcare service organization.
• At least 4-5 years of supervisory or management experience is preferred.

Required skills

• Leadership, coordination, team management, communication, conflict resolution, planning, organizational and analytical skills.
• Financial awareness and ability to monitor costs and resource use.
• Proficiency in ERP, Microsoft Office and relevant healthcare or business management systems.