Information Technology Specialist

About the role

Bahir Dar University is hiring a full-time, on-site Information Technology Specialist in Bahir Dar. The specialist installs, configures and maintains network and computer systems across the campuses, ensuring reliable and secure IT services for academic and administrative units.

Key responsibilities

• Monitor system performance and diagnose and resolve hardware, software and connectivity issues.
• Implement network security measures and backup procedures.
• Respond to user support requests and provide technical guidance to users.
• Document IT processes and collaborate with other IT staff to plan and execute upgrades and improvements.
• Support research and teaching activities through effective technology solutions and maintain a high standard of customer service.

Required profile

• Strong information technology knowledge and practical experience managing institutional IT environments.
• Relevant bachelor's degree in Information Technology, Computer Science or a closely related field; professional certifications such as CompTIA Network+, Security+ or CCNA are an asset.
• Ability to work collaboratively in a diverse academic environment, manage multiple priorities and document IT procedures and standards clearly.

Required skills

• Network administration and network security.
• Advanced troubleshooting of hardware, software and connectivity issues.
• Customer service and clear communication with students, faculty and staff.
• Experience with enterprise operating systems (Windows, Linux), server administration and backup and recovery solutions is beneficial.