Quality and Safety Director

About the role

The Quality and Safety Director will lead the hospital’s quality assurance and patient safety programmes. This full‑time executive position is based in Addis Ababa and is responsible for embedding a culture of continuous improvement across all clinical and administrative functions.

Key responsibilities

• Develop and implement quality assurance policies and procedures to raise patient safety and care standards.
• Conduct regular audits and assessments to ensure compliance with health regulations and quality benchmarks.
• Lead quality improvement initiatives that enhance service delivery and operational efficiency.
• Coordinate training programmes for staff on quality standards and safety protocols.
• Analyse data and metrics to identify improvement areas and formulate action plans.
• Collaborate with clinical and administrative teams to promote a culture of quality and safety.
• Facilitate patient feedback mechanisms to assess service quality and improve patient experiences.
• Prepare reports on quality performance and safety metrics for hospital leadership.
• Stay updated on industry best practices and regulatory changes affecting quality assurance in healthcare.

Required profile

• MD or BSc degree in a health‑related field (MD preferred); MPH required.
• Master’s degree in Healthcare Quality, Health Services Administration, Hospital Administration or related field is preferred.
• Minimum 2–3 years of experience in hospital quality improvement and patient safety activities.
• Experience with hospital accreditation, clinical audit, infection prevention, or quality standards implementation is an advantage.
• Strong understanding of healthcare quality improvement and patient safety principles.
• Excellent leadership, communication and team coordination abilities.

Required skills

• Proficiency with Microsoft Office applications.