Quality Improvement Officer

About the role

AHFA PLC is looking for a qualified and proactive Quality Improvement Officer in Addis Ababa. The officer identifies program performance problems and supports quality improvement initiatives by working with technical staff to develop and implement quality improvement plans, generate and test improvement ideas, analyse systems and processes and use data to find quality issues and recommend improvements.

Key responsibilities

• Identify program problems and develop quality improvement plans.
• Generate change concepts and ideas to improve program performance.
• Plan and test change ideas for scale-up.
• Facilitate systems analysis using systems modelling, flow charting and root-cause analysis.
• Work with technical staff to develop, maintain and implement plans that achieve quality improvement goals.

Required profile

• BA in Food Science and Nutrition, Food Science and Technology, Food Process Engineering or Applied Chemistry.
• At least 3 years of work experience in data quality management or monitoring and evaluation.
• Experience identifying data quality issues and recommending improvements to data systems and processes.
• Experience using data to improve program performance and/or supporting facility-based quality improvement teams.
• Proven ability to conceptualise, innovate and execute ideas, with strong independent problem-solving skills.
• High-level written and verbal communication skills for preparing complex business and technical documents and building stakeholder relationships.

Required skills

• Knowledge of applicable tools, concepts and methodologies of quality improvement.
• Root-cause analysis and systems modelling.