Senior Secretary – Operations Support

About the role

The Senior Secretary provides high‑level administrative support to the Deputy General Manager – Operations and the department managers reporting to him. Based in Addis Ababa, the role is full‑time and on‑site, ensuring smooth office operations and effective communication across the organization.

Key responsibilities

• Assist the DGM – Operations and department managers with clerical and secretarial tasks.
• Take oral dictation, transcribe and type correspondence, reports, articles and meeting minutes with high accuracy.
• Sort incoming mail, manage outgoing correspondence for signature, and expedite matters to relevant departments.
• Receive visitors, answer telephone calls, clarify business queries and schedule appointments according to the DGM’s workload.
• Maintain confidential files and records of correspondence and other materials.
• Prepare periodic reports and ensure any food‑safety management system issues are reported to the supervisor and quality personnel.
• Monitor compliance with local, national and international environmental regulations and support the implementation of reduction targets for water, waste, energy and emissions.

Required profile

• Minimum 6 years of relevant secretarial or administrative experience.
• Diploma in Secretarial Science, Office Management or a related field.
• Strong communication, customer‑service and organizational abilities.
• Proven capacity to manage multiple priorities while handling sensitive information confidentially.

Required skills

• Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).