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This job expired on 19/09/2026. It no longer accepts applications.
Social Media Manager & Customer Support
skills.et · Addis-Abeba
Job description
About the role
We are expanding our e‑commerce team and need a proactive, communicative professional to manage our social media presence and provide top‑notch customer support. You will work directly with sellers and shoppers, turning conversations into sales and lasting partnerships.
Key responsibilities
- Manage and grow our Instagram, TikTok and other social media pages.
- Identify and onboard businesses (clothing, food, spices, coffee, etc.) to our platform.
- Respond to customer inquiries via DMs, WhatsApp and comments in a professional manner.
- Convert conversations into sales and partnership opportunities.
- Build and maintain strong relationships with both customers and sellers.
Required profile
- Excellent English communication skills.
- Confident in sales outreach and customer interaction.
- Fast responder, organized and self‑driven.
- Strong understanding of Ethiopian and Eritrean products and culture.
Required skills
- Experience with Instagram.
- Experience with TikTok.
- Proficiency using WhatsApp for business communication.
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skills.et
Addis-Abeba
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