Business Management Officer

About the role

This full‑time, on‑site position in Addis Ababa oversees daily business operations, supports the planning and execution of company strategies, and monitors performance against organisational goals.

Key responsibilities

• Analyse operational data and prepare performance reports.
• Coordinate with internal teams to ensure effective cross‑department communication.
• Handle key customer interactions, resolve service issues, and maintain a positive client experience.
• Support continuous‑improvement initiatives and process optimisation.
• Collaborate with leadership to manage resources and uphold high‑quality service standards.

Required profile

• Strong analytical, business planning, communication and customer‑service skills.
• Bachelor’s degree in Business Administration, Management, Economics or a related field (preferred).
• Ability to work independently and as part of a team with strong organisational and time‑management abilities.
• Proficiency in common office software and basic reporting tools.
• Prior experience in business operations, management or a customer‑facing role is an advantage.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word