Remote Client Conversion Specialist

About the role

TalentPop is looking for a Remote Client Conversion Specialist to turn everyday customer interactions into revenue opportunities for global e‑commerce brands. Working fully remotely, you will act as a Brand Concierge, guiding shoppers through the purchase journey and recovering lost sales.

Key responsibilities

• Sales Recovery: Re‑engage customers who abandoned carts and provide personalized incentives to complete purchases.
• Customer Journey Management: Use targeted email and chat to guide buyers through post‑purchase and consideration phases.
• Product Expertise: Offer tailored product recommendations that increase transaction value.
• Efficient Problem‑Solving: Address inquiries and minor troubleshooting quickly while maintaining trust.

Required profile

• Minimum 1 year of e‑commerce customer service or support experience, preferably via chat or email.
• Strong persuasion abilities with a proven record of converting leads or recovering sales.
• Experience with Shopify or other customer‑relationship‑management (CRM) platforms.
• Reliable remote work setup and ability to work independently.

Required skills

• Shopify
• CRM software

What we offer

• Competitive salary with guaranteed annual performance‑based raises.
• Choice of comprehensive health and dental insurance or a monthly health stipend.
• Holiday bonuses and generous paid time off.
• 100 % remote work with flexible scheduling.
• Unlimited growth and promotion opportunities for high performers.