Manager – Retail Experience

Safaricom PLC · Addis-Abeba

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Job description

About the role

Safaricom Ethiopia is seeking a passionate and experienced professional to lead the Retail Experience and Capability department. The role focuses on enhancing the customer journey, improving retail operations, and driving initiatives that boost satisfaction and loyalty.

Key responsibilities

Develop and implement strategies to improve retail operations.
Ensure shops meet the highest quality standards.
Drive initiatives to enhance customer satisfaction and loyalty.
Lead the Retail Experience and Capability department.
Enhance customers’ journey and overall experience.

Required profile

Passionate and experienced professional with a background in retail management.
Proven ability to lead retail operations and improve customer experience.

Questions fréquentes

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Published 1 day ago

Expires 1 month from now

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Safaricom PLC

Addis-Abeba

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