Virtual Assistant

About the role

We are seeking a proactive and organized Virtual Assistant to provide administrative and communication support to our team and clients. The role involves handling calls, managing schedules, and ensuring smooth day‑to‑day operations while maintaining professionalism and confidentiality.

Key responsibilities

• Answer inbound and make outbound calls with a professional phone manner.
• Communicate clearly with clients, service providers and internal staff.
• Manage and follow up on administrative tasks, including record‑keeping and documentation.
• Schedule appointments, coordinate services and handle calendar management.
• Prioritise multiple tasks, respond to urgent requests and meet deadlines.
• Maintain accurate records and ensure timely follow‑up on all actions.

Required profile

• Fluent spoken English with excellent communication and active‑listening skills.
• Confident, professional phone manner and strong customer‑service orientation.
• Excellent organisational and time‑management abilities.
• Ability to multitask, work under pressure and take initiative.
• High attention to detail, problem‑solving capability and respect for confidentiality.

Required skills