Community Help Desk Facilitator

About the role

The Community Help Desk Facilitator ensures that feedback and complaint mechanisms for World Food Programme activities are fully operational, transparent and aligned with minimum standards. Working closely with the General Food Distribution team and local stakeholders, the role guarantees that community concerns are captured, addressed promptly and reported accurately.

Key responsibilities

• Establish and manage daily feedback‑mechanism platforms at distribution points.
• Lead and train the Community Help Desk (CHD) committee before, during and after distributions.
• Raise awareness among beneficiaries about food assistance processes and each actor’s responsibilities.
• Compile and submit digital and paper‑based reports according to the reporting schedule.
• Build strong partnerships with local Woreda authorities, RRS, RCC and UNHCR.
• Monitor that assistance is delivered safely and with dignity.
• Facilitate referrals for child protection (CP) and gender‑based violence (GBV) cases to appropriate service providers.

Required profile

• Understanding of international protection and gender standards.
• Commitment to accountability to affected populations and experience working with diverse groups, including pregnant women, persons with disabilities, older adults and refugees.
• Demonstrated gender‑responsive programming and promotion of women’s participation.
• Willingness to travel and work in challenging field conditions.
• Cross‑cultural sensitivity and emotional maturity.

Required skills

• MS Windows operating system.
• Microsoft Office suite (Excel, Word, PowerPoint).
• Web conferencing applications.
• Information management systems for data collection and reporting.