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This job expired on 19/07/2026. It no longer accepts applications.
Help Desk Engineer
HAGBES | ሐግቤስ · Addis-Abeba
Job description
About the role
The Help Desk Engineer provides first‑line technical and customer support for a range of industrial equipment, including machinery, automotive, generators and air compressors. The role ensures rapid resolution of technical issues, maximising equipment uptime and customer satisfaction.
Key responsibilities
- Receive, register and prioritize customer service requests and technical inquiries.
- Coordinate field service engineers, workshop activities and spare‑parts logistics.
- Perform first‑level troubleshooting and escalate complex problems as needed.
- Schedule preventive and corrective maintenance services.
- Monitor warranty claims and track service completion.
- Maintain accurate service records in the ERP/CRM system.
- Follow up with customers to confirm service quality and satisfaction.
- Prepare basic service reports and update equipment history.
Required profile
- Bachelor's degree in Mechanical Engineering.
- 2–4 years of experience in customer service or after‑sales support for industrial equipment.
- Strong communication and coordination abilities.
- Ability to work under pressure and within a team environment.
Required skills
- ERP
- CRM
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HAGBES | ሐግቤስ
Addis-Abeba