HR Manager

About the role

ZIONS, a premium café and pastry brand based in Addis Ababa with a growing branch network and about 230 employees, is hiring a full-time, on-site HR Manager. The role oversees all human resources functions across the branches and central operations.

Key responsibilities

• Manage recruitment and onboarding processes
• Support workforce planning and coordinate training and development initiatives
• Administer HR policies and procedures and run performance management cycles
• Support employee relations, including conflict resolution and engagement activities
• Maintain accurate HR records and ensure compliance with local labor laws and company standards
• Partner with leadership to build an inclusive workplace culture and work with branch managers and department leads to meet staffing needs

Required profile

• Demonstrated experience in recruitment, onboarding, performance management and employee relations
• Prior experience as an HR Manager or in a senior HR role, preferably in hospitality, retail or service-oriented environments
• Bachelor's degree in Human Resources, Business Administration, Management or a related field; HR certifications are an advantage
• Fluency in English (the source text ends before listing the required language)

Required skills

• HR administration, record-keeping and policy implementation
• Designing and supporting training, coaching and development programs
• Proficiency with HR systems or software and basic office tools such as spreadsheets and word processing
• Strong communication, conflict resolution and time-management skills