Protection Assistant – PCM

About the role

The Danish Refugee Council is seeking a Protection Assistant – PCM to support protection case management activities in Sanja, Ethiopia. Working under the supervision of the Protection Case Management Officer, you will provide tailored assistance to vulnerable individuals facing protection risks.

Key responsibilities

• Implement protection case management processes in line with international standards and DRC guidelines.
• Receive and assess referrals, conduct intake interviews, and open cases when vulnerability criteria are met.
• Carry out comprehensive protection risk assessments with client consent, considering psychosocial and safety factors.
• Develop individualized case or safety plans and coordinate interventions and follow‑up.
• Collaborate with community structures, partner organisations and beneficiaries to ensure culturally appropriate services.
• Maintain strict confidentiality, safety protocols and documentation, and provide regular reports to the case management supervisor.
• Refer beneficiaries to appropriate service providers and recommend case closure based on progress.

Required profile

• Experience or training in protection case management, humanitarian assistance or related fields.
• Ability to conduct interviews, risk assessments and develop case plans.
• Strong understanding of confidentiality, consent and safety protocols.
• Good communication skills and ability to work with diverse community members and partners.
• Fluency in English; knowledge of local languages is an advantage.

Required skills