Welcome Supervisor 2 (Re-advertisement)

About the role

The Welcome Supervisor 2 manages the day-to-day running of the Welcome unit for the ICRC Ethiopia delegation, ensuring continuity, quality and timely delivery of Welcome services to staff and guests. The post coordinates travel, accommodation, arrival and departure arrangements and works with internal stakeholders, authorities and external service providers. It is a national/resident post open to Ethiopian nationals only, based in Addis Ababa, on a 1-year fixed-term contract with possibility of extension.

Key responsibilities

• Supervise the Welcome Department, plan and allocate work, coach staff and ensure induction and onboarding of new or replacement staff.
• Coordinate staff travel, including flights, transport, airport pick-up and drop-off, accommodation and visa requirements.
• Follow up with authorities on visas, permits and immigration documentation, and coordinate accommodation for staff, visitors and guests.
• Maintain accurate Welcome databases, forms and records, and keep information secure and confidential.
• Negotiate with service providers, review their performance and ensure costs comply with financial rules.
• Monitor performance with dashboards and KPIs, run satisfaction surveys and handle incidents and operational risks.
• Support training, seminars and events, and organize Welcome briefings for new staff and visitors.
• Manage performance, annual leave and professional development of team members, and cover emergencies, weekends and public holidays.

Required profile

• University degree in Business Administration, Hospitality Management, Tourism, Travel Management, Logistics or a related field.
• Minimum 6 years of relevant experience, preferably in travel, hospitality, administration or a comparable operational environment.
• Fluent written and spoken English and relevant local languages; French is an advantage.
• Open to Ethiopian nationals only.

Required skills

• Strong analytical, organizational and supervisory skills, able to work independently and lead a team.
• Good digital and data-management skills, including MS Office (especially Excel); knowledge of Power BI is an advantage.