Call Center Sales Agent

About the role

We are seeking a results‑driven Call Center Sales Agent with at least six months of hands‑on sales experience in the fast‑moving consumer goods (FMCG) sector. You will handle inbound order calls and conduct targeted outbound sales campaigns to generate orders, cross‑sell high‑margin products and reactivate low‑frequency accounts.

Key responsibilities

• Drive proactive outbound sales calls to retail outlets, kiosks and mini‑markets, promoting slow‑moving SKUs, promotional bundles and new product launches.
• Pitch trade credit access to eligible high‑potential accounts to increase purchase volumes.
• Field inbound order requests, ensure rapid conversion and identify upselling opportunities.
• Confirm order details with precision (SKU codes, quantities, pricing, logistics) and log all interactions in the CRM in real time.
• Address disputes, complaints and service issues with professional, solution‑oriented communication.
• Collaborate with field sales teams and dispatch leads to ensure seamless order fulfillment across districts.

Required profile

• Minimum six months of proven sales, telemarketing or account‑management experience in FMCG, retail distribution or trade commerce.
• Strong familiarity with FMCG product categories, pricing models, retail buyer behaviour and trade promotions.
• Demonstrated ability to handle objections, negotiate order quantities and close sales over the phone.
• Ability to work six days per shift on a rotating schedule between 8:00 AM and 5:00 PM, Monday to Sunday.

Required skills

• CRM platforms
• Digital order‑entry tools
• Basic office software