Customer Support & Sales Representative
HibLink Tech · Addis-Abeba
Job description
About the role
HibLink Tech connects U.S. entrepreneurs with vetted, English-professional professionals from Ethiopia who handle administration, support, social media and IT. It is hiring a Customer Service Specialist for a full-time, on-site position in Addis Ababa; candidates must be available during the hours 3:00 pm to 2:00 am (9:00 to 8:00 local time).
Key responsibilities
- Answer inquiries and resolve issues by phone.
- Ensure customer satisfaction and loyalty.
- Upsell a product whenever it is needed.
- Maintain an exceptional experience at every touchpoint.
Required profile
- Proven customer support skills focused on satisfaction and loyalty.
- 2-3 years of customer service or sales experience.
- Clear verbal and written communication with confident English proficiency.
- Experience improving the customer experience and driving retention.
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Published 1 week ago
Expires 1 month from now
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HibLink Tech
Addis-Abeba