Customer Service Specialist
HibLink Tech · Addis-Abeba
Job description
About the role
HibLink Tech connects U.S. entrepreneurs with vetted, English-professional professionals from Ethiopia who handle administration, support, social media and IT work. It is hiring a full-time, on-site Customer Service Specialist in Addis Ababa, available from 3:00 pm to 2:00 am (9:00 to 8:00 local time). Candidates must be local; re-applicants should not apply again.
Key responsibilities
- Answer customer inquiries and resolve issues by phone
- Ensure customer satisfaction and loyalty
- Maintain an exceptional experience at every touchpoint
Required profile
- Proven customer support skills focused on satisfaction and loyalty
- Exceptional phone etiquette for professional call handling
- English fluency required
- Clear verbal and written communication
- Experience improving customer experience and driving retention
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Published 1 day ago
Expires 1 month from now
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HibLink Tech
Addis-Abeba