Customer Service Specialist
LADS GUEST INN · Addis-Abeba
Job description
About the role
The Customer Service Specialist is a full‑time, hybrid position based in Addis Ababa, Ethiopia, with flexibility to work from home. You will respond to customer inquiries via phone, email, and chat, providing clear and accurate information about products and services.
Key responsibilities
- Handle customer issues, follow up on unresolved cases, and ensure a smooth, positive experience at every interaction.
- Document interactions, update customer records, and collaborate with internal teams to resolve problems.
- Monitor satisfaction levels, identify recurring issues, and suggest process improvements.
Required profile
- Strong customer service and support skills with professional handling of diverse inquiries.
- Excellent phone etiquette, active listening, and clear communication.
- Problem‑solving and decision‑making abilities with attention to detail.
- Ability to work independently in a hybrid environment and collaborate with team members.
Required skills
- Proficiency with CRM or ticketing systems (or willingness to learn).
- Basic computer applications.
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Published 2 days ago
Expires 1 month from now
10 views · 0 interested
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LADS GUEST INN
Addis-Abeba