Client Servicing Executive

About the role

The Client Servicing Executive is the relationship anchor between Pangolin’s teams and its B2B, SaaS, and tech clients. You will ensure trust, clarity, and proactive impact throughout the client lifecycle, from onboarding to growth.

Key responsibilities

• Orchestrate client relationships and onboard new accounts with precision and warmth.
• Deliver proactive service, anticipate needs, close feedback loops, and drive continuous improvement.
• Translate client goals into actionable briefs to enable creative excellence.
• Identify and act on upsell/cross‑sell opportunities in partnership with senior leadership.
• Own client success metrics such as CSAT, NPS, retention, and project impact.
• Serve as a sector and strategic ally, sharing insights and driving business wins.
• Manage onboarding, change management, and frequent client engagement.
• Communicate omni‑channel with clarity, empathy, and confidence while building culture with clients and colleagues.

Required profile

• 2+ years experience in client service, account management, or agency‑side communication, preferably B2B, SaaS, or tech.
• Bachelor’s degree in Business, Marketing, Communications, or a comparable discipline; certifications in CRM or project management are a plus.
• Outstanding verbal and written communication, consultative listening, and proactive follow‑through.
• Comfort with analytics and reporting, and a commercial mindset for growth opportunities.
• Empathetic, energetic, organized, and able to handle high client volumes and rapid deadlines.

Required skills

• Google Workspace
• Project management tools (e.g., Asana, Trello, Monday.com)
• CRM platforms (e.g., Salesforce, HubSpot)

What we offer

• Opportunity to be the voice and vision of client impact.
• Career growth in strategy, commercial acumen, and leadership.
• Collaborative culture focused on technology, growth mindset, and continuous improvement.