Customer Service Officer III

About the role

Goh Betoch Bank S.C, founded by eleven visionary bankers, investors and academicians, is Ethiopia’s first private mortgage bank. The bank was created to address the country’s large housing backlog, rising construction costs and limited financing options. To support its growing operations, the bank is seeking a Customer Service Officer III to join its Human Capital and Supply Chain Management Department at the head office in Addis Ababa. The role focuses on delivering efficient customer service within banking operations and requires a minimum of three years of relevant experience. The officer will work closely with other banking teams to ensure smooth transaction processing and uphold the bank’s commitment to affordable housing finance. Applicants will be expected to uphold the bank’s values of professionalism, integrity and dedication to serving the Ethiopian community. The position is based at the Armah Plaza location near Bole Ruanda and the Japan Embassy, providing a central workplace for interaction with customers and internal stakeholders.

Key responsibilities

Required profile

• Bachelor’s degree in Management, Economics, Accounting & Finance, Marketing, Banking & Finance, Business Administration or any related business field.
• Minimum three years of hands‑on experience in banking operations.

Required skills