Multiple Open Positions: Call Center Operator, Legal Advisor, Marketing & Operations Roles

About the role

Virtual Equb PLC, a financial institution modernising traditional Equb operations through digital solutions, is expanding its team in Addis Ababa. The company seeks qualified professionals for five distinct positions: Call Center Operator, Legal Advisor, Marketing Coordinator/Officer, Marketing Manager and Operations Manager.

Key responsibilities

• Call Center Operator: handle inbound and outbound customer inquiries, provide support across phone and digital channels, resolve issues promptly and maintain accurate interaction records.
• Legal Advisor: draft, review and negotiate contracts and legal documents, ensure compliance with Ethiopian laws and regulations, and advise the business on corporate and FinTech‑related legal matters.
• Marketing Coordinator/Officer: assist in developing marketing strategies, coordinate brand activities, create content and manage digital campaigns and social‑media presence.
• Marketing Manager: lead overall marketing initiatives, oversee brand management, conduct market research, manage cross‑functional teams and control marketing budgets.
• Operations Manager: supervise daily operational activities, coordinate multiple departments, implement process improvements and manage projects to enhance efficiency.

Required profile

• Call Center Operator: BA degree or diploma in Customer Service, Communications, Business Administration, Marketing, IT or related field; 1‑2 years call‑center experience; FinTech or banking experience preferred.
• Legal Advisor: LL.B. degree (LL.M. in Commercial Law advantageous); valid Ethiopian advocacy license; 4‑7 years post‑qualification experience in corporate, law‑firm or financial‑technology environments.
• Marketing Coordinator/Officer: Bachelor’s degree in Marketing, Communications, Business Administration or related field; 1‑3 years experience in digital marketing, brand coordination or content creation; FinTech or telecom background a plus.
• Marketing Manager: Bachelor’s degree in Marketing, Business Administration, International Business or Strategic Communications; proven experience leading marketing teams and managing budgets.
• Operations Manager: relevant degree or equivalent experience; demonstrated ability to lead multi‑departmental operations and drive process improvements.

Required skills