Senior Customer Service Representative
Enat Bank · Ambo
Job description
About the role
The Senior Customer Service Specialist is an experienced support professional responsible for handling complex customer issues, managing high‑priority or enterprise accounts, and acting as a bridge between frontline staff and management.
Key responsibilities
- Resolve specialized and complex customer problems.
- Manage high‑priority or enterprise accounts.
- Mentor and train junior staff.
- Analyze and improve workflow efficiency.
Required profile
- Proven experience in customer support and handling complex issues.
- Ability to work with high‑priority and enterprise customers.
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Published 4 hours ago
Expires 1 month from now
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Enat Bank
Ambo
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