Call Center Support Representative

About the role

We are looking for a reliable, customer‑focused Call Center Support Representative to join our team in Addis Ababa. You will manage inbound and outbound interactions through phone, email or chat, providing accurate information and ensuring a high‑quality service experience for our customers.

Key responsibilities

• Handle incoming calls, emails and chats from customers in a professional manner.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints and issues promptly and effectively.
• Escalate complex issues to the appropriate department when necessary.
• Follow company procedures, scripts and compliance guidelines.

Required profile

• Bachelor’s degree, diploma or equivalent.
• Basic computer literacy and familiarity with standard office tools.
• Customer‑oriented mindset and professionalism.
• Willingness to work flexible shifts, including evenings, nights, weekends and public holidays.

Required skills

• Computer literacy.

What we offer

• Friendly, open culture with a smart, supportive team.
• Real responsibilities, autonomy and fast‑evolving projects.
• Opportunities to expand knowledge across various business industries.
• Rotational shift schedule (morning, evening, night) with flexibility based on operational needs.