Sales Service Representative

About the role

The Sales Service Representative will promote EcoGreen Organic Liquid Fertilizer and other company products in Ethiopia, driving market expansion through effective sales and marketing activities. Based in Addis Ababa, the role involves building relationships with a wide range of agricultural customers and supporting the company’s revenue and market‑share goals.

Key responsibilities

• Identify, develop and manage new business opportunities across commercial farms, smallholder farmers, cooperatives, agro‑dealers, NGOs, government institutions and private sector customers.
• Build and maintain long‑term relationships with customers, distributors, dealers and strategic partners to increase loyalty and growth.
• Conduct regular market visits to assess customer needs, monitor competitors, track market trends and generate sales leads.
• Organise product demonstrations, field days, farmer training, exhibitions and promotional campaigns to boost product adoption.
• Promote products through direct sales, digital marketing, social media, trade fairs and agricultural events.
• Prepare quotations, negotiate terms, process orders and follow up to ensure successful delivery.
• Coordinate with production, logistics, finance and customer service teams to guarantee timely product availability and customer satisfaction.
• Monitor feedback, resolve complaints promptly and suggest product or service improvements.

Required profile

• Bachelor’s degree in Marketing, Economics, Business Administration, Agribusiness, Agricultural Economics or related field.
• 0‑3 years of experience in client‑facing sales or customer service, preferably in FMCG or agricultural product sales.
• Proven ability to achieve sales targets, develop new markets and build strong customer relationships.
• Excellent communication, negotiation and interpersonal skills.
• Willingness to travel extensively within the assigned territory.

Required skills

• Sales and solution‑selling techniques.
• Customer relationship management.
• Market research and competitor analysis.
• Digital marketing and social‑media promotion.