Senior Customer Service Representative

Enat Bank · Ambo

New

Senior 🇬🇧 English

Job description

About the role

The Senior Customer Service Specialist is an experienced support professional responsible for handling complex customer issues, managing high‑priority or enterprise accounts, and acting as a bridge between frontline staff and management.

Key responsibilities

Resolve specialized and complex customer problems.
Manage high‑priority or enterprise accounts.
Mentor and train junior staff.
Analyze and improve workflow efficiency.

Required profile

Proven experience in customer support and handling complex issues.
Ability to work with high‑priority and enterprise customers.

Questions fréquentes

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Published 1 day ago

Expires 1 month from now

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Enat Bank

Ambo

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