ServiceNow CMDB Business Process Consultant

About the role

We are seeking a Lead Business Process Consultant (BPC) with deep expertise in ServiceNow Configuration Management Database (CMDB). The consultant will guide the redesign of a client’s CMDB and oversee data integration from their existing 24/7 ServiceNow environment, while supporting multiple workstreams.

Key responsibilities

• Facilitate workshop sessions with client stakeholders to gather requirements and define CMDB design.
• Demonstrate solution prototypes and provide advisory support throughout the project lifecycle.
• Create user stories and functional specifications for CMDB and integration work.
• Collaborate with other workstreams to drive design conversations and ensure alignment with overall architecture.
• Lead the implementation of data integration pipelines between legacy sources and ServiceNow.

Required profile

• Proven experience delivering ServiceNow CMDB projects in complex enterprise environments.
• Strong analytical and problem‑solving abilities with a consultative mindset.
• Excellent communication skills to interact with technical and business audiences.

Required skills

• ServiceNow platform expertise, particularly CMDB modules.
• Data integration techniques and tools.
• Experience designing and implementing CMDB structures.