Content Moderator – Trust & Safety Specialist

About the role

The Content Moderator – Trust & Safety Specialist will review user‑generated text, images and videos to ensure they comply with platform policies and legal standards. Working remotely, you will help maintain a safe and respectful online environment by identifying and removing harmful content.

Key responsibilities

• Review and act on reported content across text, images and video, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect new abuse patterns and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions.
• Participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red alert” situations such as graphic live‑streamed events or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and ability to differentiate hate speech from protected political speech.
• Demonstrated ability to maintain quality metrics while processing 80‑100+ content pieces per hour.
• Attention to detail and capacity to stay focused during repetitive tasks.

Required skills

• Proficiency with moderation platforms such as Hive, Besedo and Salesforce.
• Experience using Google Workspace.