Customer Support Representative
Hiblink Tech · Addis Ababa
Job description
About the role
Hiblink Tech is hiring a full-time, on-site Customer Support Representative in Addis Ababa (Bole). You will be the first point of contact for U.S. clients, handling inquiries and resolving issues by phone, email and chat so that customers feel satisfied and loyal.
Key responsibilities
- Serve as the first point of contact for U.S. clients
- Handle client inquiries and resolve issues
- Deliver support by phone, email and chat
- Maintain high levels of customer satisfaction and loyalty
Required profile
- Clear, confident English speaker
- Calm and empathetic, even under pressure
- Ability to manage 50+ calls per day while staying organized
- 1+ year of customer service experience; CRM familiarity is a plus
- Flexibility for rotational shifts covering evenings and weekends to match U.S. time zones (from 3:00 pm to 2:00 am local time)
What we offer
- U.S.-aligned training and a career growth path
- A supportive team environment with clear performance feedback
- The chance to work with high-growth entrepreneurs and brands
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Published 4 hours ago
Expires 1 month from now
3 views · 0 interested
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Hiblink Tech
Addis Ababa