ICT Specialist 2

About the role

The ICRC is looking for an ICT Specialist 2 to manage and organize all ICT systems and services in the location where the post is held, assisting the ICT Manager in designing and installing ICT infrastructure. The role is national/resident, open to Ethiopian nationals only, at 100% working rate in Mekele, on a 6-month fixed-term contract.

Key responsibilities

• Keep ICT inventory up to date, maintain adequate stock levels and carry out regular physical checks
• Ensure existing ICT infrastructure is functional and that global and country-level policies and procedures are followed
• Brief, advise and train end-users on the ICRC's ICT systems
• Draft and update technical documentation for all IT equipment
• Plan, deploy and allocate ICT equipment such as computers, network gear, printers, PABX, telecom materials and radios, and maintain a material park
• Maintain and administer ICT assets in a small-to-medium infrastructure, mainly independently
• Support Level 2 ICT service requests in the area of responsibility, in line with the Global Support Model framework
• Carry out the duties of ICT Specialist 1 when absent, and may be asked to manage and train ICT teams
• Share information on humanitarian trends and represent the ICRC appropriately in meetings and in the field

Required profile

• Bachelor's degree or equivalent in IT, electronics, computer science or a similar field
• 3-4 years of troubleshooting experience in an ICT service area (e.g. workplace services, telecommunications, IT, help desk)
• 1 year of people-management experience is a strong asset
• Good spoken and written English and Tigrigna