Hospital Receptionist

About the role

The Hospital Receptionist is the first point of contact for patients, visitors, and healthcare providers in a busy Addis Ababa hospital. You will ensure smooth front‑desk operations, maintain patient confidentiality, and provide courteous service at all times.

Key responsibilities

• Greet patients, visitors, and staff and manage check‑in/check‑out processes.
• Answer, direct, and respond to telephone calls and general inquiries.
• Schedule, confirm, reschedule, and coordinate patient appointments according to physician orders.
• Maintain accurate patient records in the hospital management system.
• Communicate patient flow to clinical departments and handle admissions, discharges, and referrals.
• Keep reception and waiting areas clean, organized, and welcoming.

Required profile

• Diploma or Level IV in IT, Accounting, Office Management or a related field.
• Zero to one year of work experience; prior experience in a hospital, clinic, or healthcare reception role is preferred.
• Excellent communication and interpersonal abilities.
• Strong understanding of patient confidentiality and privacy regulations.

Required skills