Customer Service Specialist – Onsite in Addis Ababa

About the role

We are looking for a Customer Service Specialist to join our Addis Ababa office. The role focuses on handling phone inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key responsibilities

• Answer customer inquiries and resolve issues via phone.
• Maintain customer satisfaction and loyalty throughout each interaction.
• Deliver an exceptional experience at every touchpoint.

Required profile

• Proven experience in customer support with a focus on satisfaction and loyalty.
• Excellent phone etiquette and professional call handling.
• Fluent English with strong verbal and written communication skills.
• Demonstrated ability to improve customer experience and drive retention.

Required skills