Support Specialist

About the role

Yango Group is seeking a Support Specialist to join its Ethiopia team. In this position you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across multiple communication channels.

Key responsibilities

• Provide timely and effective support to customers via email, phone, and chat.
• Manage complex cases professionally and within agreed timelines.
• Update customer records and maintain accurate logs of support interactions.
• Collaborate with teammates to uphold high standards of service and customer satisfaction.

Required profile

• Strong written and verbal communication skills in Amharic and English.
• Own a personal laptop or PC with a stable internet connection and reliable power supply, including backup sources.
• Ability to work effectively in a team environment and support colleagues.
• Willingness to learn, develop professional skills, and adapt to night‑shift schedules (4 days on, 3 days off).

Required skills