Assistant Manager - Café Operations

About the role

ZIONS, a premium café and pastry brand in Addis Ababa, is hiring a full-time, on-site Assistant Manager. The role supports daily café operations and ensures a smooth guest experience, working closely with the Branch Manager to uphold company standards and help the branch grow.

Key responsibilities

• Oversee front-of-house service and coordinate with the kitchen and pastry teams
• Monitor product quality and maintain a clean, organized and welcoming environment
• Help manage staff schedules and workload, and assist in training team members
• Handle customer inquiries and concerns
• Support inventory control, cash handling procedures and basic reporting on sales and operational performance

Required profile

• Experience in food and beverage, hospitality or retail operations, ideally in a café, restaurant or pastry shop
• Ability to work full time on site in Addis Ababa, with flexibility for weekends, holidays and peak hours
• Prior supervisory or lead experience and vocational or academic training in hospitality, business or a related field are beneficial

Required skills

• People management: team coordination, training support and performance guidance
• Customer service and clear communication with customers and staff
• Basic administration: scheduling, inventory monitoring and cash-handling oversight
• Attention to detail, reliability and a proactive approach to quality, hygiene and safety