Hotel Sales and Operations Manager

About the role

Brites Management Services is hiring a full-time Hotel Sales and Operations Manager in Addis Ababa, Ethiopia. The role combines hotel sales, business development and corporate account management with day-to-day operations oversight and staff supervision.

Key responsibilities

• Develop and implement sales strategies to increase room occupancy, revenue and overall hotel profitability.
• Pursue new business with corporate accounts, travel agencies, tour operators, NGOs and embassies, and build long-term client relationships.
• Negotiate corporate accommodation contracts, group bookings and conference packages, and develop competitive rates and promotional offers.
• Monitor sales performance, occupancy, revenue trends and competitor activity.
• Oversee day-to-day operations, coordinating front office, housekeeping, food and beverage and other departments, and ensure high standards of guest service.
• Monitor operational costs and departmental performance to improve efficiency and profitability.
• Supervise and coordinate hotel staff, set performance expectations and identify training needs.
• Handle guest concerns promptly, monitor guest feedback and reviews, and improve service quality.

Required profile

• Degree or diploma in Hospitality Management, Hotel Management, Business Administration or a related field.
• At least 5 years of relevant experience in the hospitality industry, preferably in hotel sales or operations management.
• Strong background in hotel sales, business development, revenue generation and corporate account acquisition.
• Demonstrated experience supervising hotel staff and coordinating daily operations.

Required skills

• Knowledge of hotel property management systems (PMS) and reservation platforms.
• Proficiency with Microsoft Office applications.

The package includes KSHS 50,000-60,000 net plus accommodation, transport and bonuses. Applications are made by sending a CV to the employer's recruitment team; interviews are held on a rolling basis until the position is filled.