Management Services Assistant (Protocol Services), G5

About the role

The Management Services Assistant (Protocol) provides essential protocol support to the WFP Ethiopia Country Office. Working under the Senior Management Services Associate, the incumbent ensures timely handling of visa, permit, and residence formalities, as well as coordination of official correspondence and high‑level visits.

Key responsibilities

• Process visa applications, work permits and residence documentation for staff and visitors.
• Prepare and manage note verbales, official letters and other diplomatic correspondence.
• Liaise with the Ministry of Foreign Affairs, embassies, consular offices and other relevant authorities.
• Arrange protocol logistics for official missions, delegations and high‑level visits.
• Maintain accurate records of protocol‑related requests and transactions.
• Support the Head of Management Services Unit in reporting and administrative tasks.

Required profile

• University degree or equivalent professional experience in administration, international relations or a related field.
• Demonstrated experience in protocol, diplomatic or consular services.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication in English.
• Ability to work under pressure and meet tight deadlines.

Required skills

• Proficiency in handling visa and permit procedures.
• Familiarity with diplomatic correspondence formats.
• Effective liaison with government and foreign mission officials.

What we offer

• Fixed‑term 12‑month contract at G5 grade.
• Opportunity to work in a multicultural, humanitarian environment.
• Access to WFP training, mentorship and internal mobility programs.
• Competitive compensation package as per WFP terms.