Senior Service Quality Assurance Officer
NGO Jobs - In Ethiopia · Addis-Abeba
Job description
About the role
Lead and enhance the bank’s service quality assurance programs across all channels, ensuring compliance with internal benchmarks and regulatory standards. The role drives continuous improvement by analysing customer feedback, audits and service metrics to identify gaps and implement corrective actions.
Key responsibilities
- Assume the Division Manager’s duties in their absence.
- Participate in developing, reviewing and implementing policies, procedures, plans and budgets for the division.
- Mentor and enable staff to achieve effective performance.
- Demonstrate the bank’s code of conduct and uphold its corporate image.
- Engage in teamwork, collaboration and transparent work practices.
- Provide services in accordance with the service level agreement.
Required profile
- Bachelor’s degree in Management, Marketing, Business Administration or a related field.
- At least five years of relevant banking experience, including two years in an officer position.
Required skills
- Quality control
- Quality assurance
- Quality assurance and compliance focus
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Published 5 days ago
Expires 1 month from now
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NGO Jobs - In Ethiopia
Addis-Abeba
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