Freight Forwarding Operations Manager

About the role

AGL Logistics Ethiopia, a multimodal logistics operator with eight sites across the country and a presence of over ten years, is hiring a permanent Operations Manager for its freight forwarding operations in Addis Ababa. The role covers air freight, sea freight and transport operations, with a focus on tight operational control, customer satisfaction and total quality management.

Key responsibilities

• Oversee daily operations, assess and improve internal and external processes, and lead and motivate staff to achieve organizational objectives.
• Establish policies that promote company vision and culture, evaluate performance and recommend improvement strategies.
• Manage Air Freight, Sea Freight and Transport operations, ensuring maximum efficiency and profit on shipments.
• Review and act on client requests and disputes promptly.
• Approve, process and send supplier and overseas invoices to accounts, and handle netting queries.
• Help avoid second requests or escalations to overseas offices and foster a positive team culture.
• Communicate management procedures to staff, monitor performance and raise issues early.

Required profile

• BSc/BA in Business Administration or a relevant field; MSc/MBA is a plus.
• Extensive knowledge of freight forwarding and of the local transport industry environment.
• Leadership and people skills, with sound interpersonal and communication skills at all levels.
• Ability to meet deadlines, prioritize and multi-task, and to step into different roles as needed.
• 8 years of related experience.

Required skills

• Understanding of accounting procedures.
• Computer skills.
• Good time management and organizational skills.