Knowledge Management and Communication Manager

About the role

The Knowledge Management and Communication Manager provides technical leadership for knowledge management, organizational learning, strategic communications, visibility, and stakeholder engagement across two major health projects. The role drives the capture, synthesis, dissemination and use of program knowledge to support adaptive management and evidence‑informed decision‑making.

Key responsibilities

• Lead development and implementation of communications, visibility and stakeholder‑engagement strategies for the AFGHS‑MSH and SCS projects.
• Establish and maintain editorial standards, style guides, templates and quality‑assurance processes for all communication and knowledge products.
• Oversee creation, review and dissemination of success stories, case studies, newsletters, briefs, presentations, webinars, videos and other visibility materials.
• Develop and manage knowledge‑management systems, repositories and digital platforms (SharePoint, DREAM@MSH, Open Project) to capture and institutionalise lessons learned and innovations.
• Facilitate cross‑project and cross‑country learning, promote a culture of collaboration and support capacity‑building initiatives for staff, government counterparts and partners.

Required profile

• Master’s degree in Knowledge Management, Communications, Public Health, International Development or a related field.
• Minimum 7 years of experience designing and implementing communications, knowledge‑management and stakeholder‑engagement strategies, preferably in public‑health or supply‑chain programmes.
• Proven experience producing high‑quality technical briefs, success stories, case studies, newsletters, reports and digital content.
• Fluency in written and spoken English and proficiency in Amharic.

Required skills

• Strong knowledge of SharePoint and other digital knowledge‑management platforms.
• Experience using AI‑enabled tools for content development and evidence synthesis.
• Expertise in editorial processes, quality‑assurance and branding compliance for donor‑funded projects.